How Privacy Works Across Your Wallet
We collect the details needed to create and protect your account, including contact data, phone verification results, login events, device signals and records of requests you send to support. When you use DANA, OVO, GoPay or QRIS, we keep transaction references and status details so we
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can match account activity, investigate a failed step and confirm a wallet request. Bank transfer and virtual account records may be handled in the same way, including references connected with BCA, BRI, Mandiri or BNI. We use this data to provide account access, detect unusual activity,
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answer privacy requests and meet applicable legal duties. We do not ask for wallet passwords through support. Policy access and account eligibility depends on local law, and the latest wording on this page applies to activity where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.